Policies

SALON POLICIES

Policies

GOOD TO KNOW

Clear policies. No surprises.

Everything clients need to know before grooming day, presented in one easy place.

Appointments & Cancellations

Appointments are reserved specifically for your pet. Demo policy: 48 hours notice is required for changes or cancellations. Late cancellations and missed appointments may require a fee before rebooking.

Late Arrival

Late arrival can affect the rest of the salon schedule. Appointments may need to be shortened, rescheduled, or adjusted when arrival is significantly late.

Matting

Severe matting can be uncomfortable and unsafe to brush out. The groomer may recommend a shorter haircut when that is the safest and kindest option for the pet.

Behavior & Safety

Please disclose biting, severe anxiety, seizure history, mobility limitations, or other safety concerns before the appointment. Service may be stopped when continuing would create unreasonable risk.

Fleas & Ticks

Pets arriving with active fleas or ticks may require an additional treatment fee or rescheduling depending on salon policy and severity.

Pickup

Prompt pickup helps maintain a calm salon environment. Extended stays may not be available unless specifically arranged.

Pricing

Displayed prices are starting estimates. Final pricing may vary by coat type, size, condition, behavior, time required, and requested finish.

Payment

Payment is due according to salon policy. Deposits may be required for selected appointments, new clients, or specialty booking periods.

OUR APPROACH

Policies designed around safety and respect.

These policies protect the pet, the groomer, and the time reserved for every client on the schedule.

Questions before booking?

We are happy to clarify anything before your appointment request is submitted.

Contact the Salon
Scroll to Top