Policies
Clear policies. No surprises.
Everything clients need to know before grooming day, presented in one easy place.
Appointments & Cancellations
Appointments are reserved specifically for your pet. Demo policy: 48 hours notice is required for changes or cancellations. Late cancellations and missed appointments may require a fee before rebooking.
Late Arrival
Late arrival can affect the rest of the salon schedule. Appointments may need to be shortened, rescheduled, or adjusted when arrival is significantly late.
Matting
Severe matting can be uncomfortable and unsafe to brush out. The groomer may recommend a shorter haircut when that is the safest and kindest option for the pet.
Behavior & Safety
Please disclose biting, severe anxiety, seizure history, mobility limitations, or other safety concerns before the appointment. Service may be stopped when continuing would create unreasonable risk.
Fleas & Ticks
Pets arriving with active fleas or ticks may require an additional treatment fee or rescheduling depending on salon policy and severity.
Pickup
Prompt pickup helps maintain a calm salon environment. Extended stays may not be available unless specifically arranged.
Pricing
Displayed prices are starting estimates. Final pricing may vary by coat type, size, condition, behavior, time required, and requested finish.
Payment
Payment is due according to salon policy. Deposits may be required for selected appointments, new clients, or specialty booking periods.
Policies designed around safety and respect.
These policies protect the pet, the groomer, and the time reserved for every client on the schedule.
Questions before booking?
We are happy to clarify anything before your appointment request is submitted.
Contact the Salon